I was a follower of Napster, then LimeWire. But now that I'm older I thought "perhaps I should be legal on my music?" I have an eMusic account (which I love), and have occasionally downloaded music from iTunes (which I hate...no customer support).
I decided that I would start to convert my music collection to a "legal" one and had heard about Amazon's MP3 downloads. I usually go with eMusic, but since they're mainly independent, they don't have some of the tracks I want to convert.
I also listen to NPR (National Public Radio) religiously. The other day was a piece on the Latin Grammy's, and how Juan Luis Guerra stole the show. So, I went to Amazon and downloaded the album. It wasn't until later that evening that I discovered the first track "Medicine for My Soul" and "La Llave De Mi Corazon" were the same. So I navigated Amazon for Customer Service, found their "Please enter your phone number" page and called it. After talking with someone in Bangalore for a couple of minutes, she realized she needed to get me to the MP3 department. I had a nice conversation with "Brandon" in the MP3 Customer Service department, who actually checked each track, decided that they were yes the same, and gave me a credit. He also said he'd "personally take responsibility" for letting me know when the bug had been fixed and let me know when the correct track was ready to download. Now, that's customer service.
Thanks Amazon!
James